Privacy and Cookie information

This privacy policy refers to our website, mobile-hairdresser.com. (our site)

Our site is operated by HomeHair which is a trading name of Interfinity Ltd (“Creative Cross Stitch”, "we", “us”, “our”). We are a limited company registered in England and Wales under company number 12402685 and have our registered office at Horizons, Leatherhead Road, Oxshott, Surrey, KT22 0ET, UK.

This privacy policy will explain how Interfinity Ltd uses the personal data we collect from you when you use our site.

What data do we collect?

We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;

 

  • Contract – This is where we process your information to fulfil a contractual arrangement we have made with you.

  • Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose.

  • Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way.

  • Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria.

The information we collect and how we use it

We collect and use the information that you provide to us directly, for example when you register for an account; we also use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service teams. For more detailed information you can read the below which outlines how we use your personal information:

 

To process any orders that you place with us and to facilitate any returns (Contract)

  • We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Worldpay or Paypal)

  • We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns including (where appropriate) collecting the item from you.

  • Our chosen payment processors store your payment card details at your request to speed up your checkout in the future (consent)

 

To provide customer service to you (Legitimate interest)

  • We record calls and keep correspondence (customer service records) when you contact our customer service teams or interact with us on social media. We use these customer service records to manage your queries or complaints effectively, for quality monitoring and to continually improve our services.

 

To personalise and improve your experience when you shop (Legitimate Interest)

  • We keep a record of how you interact with our website and any marketing you are exposed to, we use this data, along with purchase history, demographics, account information and third party information, to show you products and offers from across our brands that we think you will be most interested in and to tailor your experience.

To inform you about products and services that may interest you (Legitimate Interest)

  • We use technologies such as cookies within digital marketing networks, ad exchanges and social media networks such as Facebook’s Custom Audience to get relevant marketing messages across to you and other customers. We share aggregated and anonymised information about the customer segments we are interested in reaching with advertising partners, so they can focus on showing adverts to those who are most likely to be interested in our products, services and offers, and to prevent them showing you irrelevant or repetitive advertisements.

  • We share limited information with selected suppliers to enable them to identify new prospective customers on our behalf and to prevent us repeatedly advertising products or services you have already bought.

  • We receive information on how you interact with our adverts and content on third-party websites and social media platforms (such as Google or Facebook) which we use to tailor the information that is displayed to you.

 

To keep in touch with you (Legitimate Interest)

  • When you sign up to our newsletter or blog, or shop with us, we keep you up to date with news of products and services including events, offers, promotions and Sale information, unless you tell us you don’t want us to using the link in every email that we send to you.

  • When we send you communications we use records of how you interact with our website and any other marketing we’ve sent to you, along with purchase history, to tailor the messages to include information you are most likely to be interested in.

  • We use your information to notify you about important service messages, such as material changes to this policy, product recalls or information about your account.

 

To ensure the Website and the services we offer you operate properly (Legitimate Interest)

  • We use cookies and other similar technologies to keep track of your preferences when using our site.

  • We use other cookies and similar technologies to help us understand how you use the site, this allows us to optimise your shopping experience and continually improve our site.

  • We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.

  • We use information for Logistics planning, demand forecasting, management information, dealing with errors on our site, and general research and development.

 

To develop and improve our products, range and services (Legitimate Interest)​

  • We may contact you to take part in customer satisfaction surveys, if you respond we collect your feedback and contributions (customer feedback). We use this information to develop the services we offer.

  • We use information about how you browse and engage with our website to improve our website.

  • We use all information, including third party data in the development of new products, services and systems to ensure they work as expected and will be useful to our customers.

 

To prevent and detect crime (Legitimate interest/Legal obligation)

  • We use your account information, order history and payment history to assist in monitoring for fraudulent transactions or suspected money laundering.

  • We use device identifiers and IP addresses in fraud prevention and investigation, and to maintain network and data security.

 

To fulfil our legal obligations (Legal obligation)

  • We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.

  • We will share data with regulatory and other official bodies if they make formal requests.

  • We will maintain records to meet regulatory and tax requirements.

  • We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

How do we store your data?

  • Your data is stored on our site database which is hosted by Wix.com

  • Wix has a number of security measures in place to prevent the loss of customer data:

    • Wix contracts security consultants to ensure the security of our user information. They perform regular security audits and infiltration testing to maintain our ISO/PCI security certifications. Any issues that are reported to our security team or raised during security audits these are resolved as soon as possible.

    • Wix encrypts databases containing sensitive information, according to PCI standards, to add additional protection of personally identifiable information. Our encryption methods renders this information unreadable without a cryptographic key. 

    • Wix has a multiple layer security architecture to help protect against 0-day security issues. 

    • Wix's signup and login services are completed through a secure server. The information provided to Wix in the signup process is secured via HTTPS/ SSL communication. 

    • Wix uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.  

 

  • To enable us to analyse user data and produce reports for our registered businesses our company will keep customer / user data for up to 2 years. After that date it will be deleted permanently from the database.

 

What are your data protection rights?

Interfinity Ltd would like to make sure you are fully aware of all your data rights.

Every user is entitled to the following:

 

The right to access – you have the right to request Interfinity Ltd for copies if you personal data. We may charge you a small fee for this service.

 

The right to rectification – you have the right to request that Our Company correct any information you believe is inaccurate You also have the right to request Interfinity Ltd to complete information you believe is incomplete.

 

The right to erasure – you have the right to request that Interfinity Ltd erase your personal data, under certain conditions.

 

The right to restrict processing – you have the right to request that Interfinity Ltd restrict the processing of your personal data, under certain conditions.

 

The right to object to processing – you have the right to object to Interfinity Ltd processing of your personal data, under certain conditions.

 

The right to data portability – you have the right to request that Interfinity Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request we have one month to respond to you. If you would like to exercise any of these rights please email us at: contact@creativecrossstitch.com

Cookies

 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies of similar technology.

Inline with local regulation we ask all website users of the site to select which cookies they are willing to accept. 

 

For further information, visit www.allaboutcookies.org.

 

How do we use cookies?

Interfinity Ltd uses cookies in a range of ways to improve your experience on our website, mobile-hairdresser.com, including:

  • Understanding how you use our website

  • Improving the functionality of our website to improve the user experience

 

What types of cookies do we use?

  • Functionality – Interfinity Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in.

  • Advertising – Interfinity Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Interfinity Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means when you visit another website, you may be shown advertising based on your browsing patterns on our website.

  • Third party cookies – Interfinity Ltd uses the following 3rd party cookies

 

Examples of cookies we use:

How to manage cookies

You can set your browser not to accept cookies, and www.allaboutcookies.org also tells you how to do this. In a few cases, some of our site features may not function if you opt to not accept the cookies. Interfinity Ltd. uses a cookie opt in feature for all first-time users of our site.

 

Privacy policies of other websites

www.creativecrossstitch.com contains links to other websites. This privacy policy applies only to our site, www.creativecrossstitch, so if you click on a link to another website, you should read their privacy policy. 

 

Changes to our privacy and cookie policy

Interfinity Ltd keeps its privacy policy under regular review and places any updates on this webpage. This policy was last updated on the 30th October 2020.

 

How to contact us

If you have any questions about Interfinity Ltd's privacy and cookie policy, the data we hold on you, or you would lie to exercise one of you data protection rights, please do not hesitate to contact us.

 

Email us at: contact@creativecrossstitch.com

Or Write to us at: Interfinity Ltd, Horizons, Leatherhead Road, Surrey, Oxshott, KT22 0ET, UK

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©2020 Interfinity Ltd. trading as Creative Cross Stitch