Delivery and returns information
We are based in the UK and deliver to the UK and internationally.
We aim to dispatch all orders same working day (as long as the order is placed before 5pm)
Delivery to the UK is First Class Royal Mail and should take 1-2 business days to arrive after dispatch.
International delivery will take longer depending on your location, to give you an indication Royal Mail estimates:
4-6 working days to Europe
6-8 working days for the rest of the world
There will be an additional charge for international deliveries which will be added prior to checkout.
All digital products will be available for immediate download following purchase.
Due to the nature of the products all digital products are non-refundable. However, if you have a problem with your digital product please contact us at:
We hope that you're really pleased with your cross stitch kit, but if there is a problem and you need to return it to us please email us at: and we will tell you how to return the item to us.